Assessing service quality - satisfying the expectations of library customers
- Författare
- Peter. Hernon
- (Peter Hernon, Ellen Altman, and Robert E. Dugan.)
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| ALA Editions, an imprint of the American Library Association, ALA Editions, an imprint of the American Library Association | 2015 | Illinois, Chicago, Chicago | xii, 218 pages cm | 978-0-8389-1308-6 |
| Facet Publishing | 2015 | England, London | xiii, 218 sidor. : ill. | 978-1-78330-059-4 |
| American Library Association | 2010 | Illinois, Chicago | xi, 206 sidor. ill. 28 cm. | 978-0-8389-1021-4 |
| American Library Association | 1998 | USA, Chicago | xvii, 243 sidor. : ill. | 0-8389-3489-7 |