Improving your measurement of customer satisfaction - a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
- Författare
- Terry G. Vavra
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| ASQ Quality Press | cop. 1997 | USA, Milwaukee, Wis | xviii, 490 sidor. : ill. 24 cm | 0-87389-405-7 |