Key factors in help desk success - an analysis of areas critical to help desk development and functionality
- Författare
- Rita Marcella
- (Rita Marcella and Iain Middleton)
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| British Library Research and Development Department | 1996 | Storbritannien, London | vi, 167 sidor. : ill, forms 30cm |