Managing Quality Service in Hospitality - how organizations achieve excellence in the guest experience
- Författare
- Robert Clayton Ford
- (Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.)
- Genre
- Fallstudier
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| Delmar | cop. 2012 | USA, Clifton Park, N.Y | xxvii, 516 S. 25 cm. | 978-1-111-30773-8 |
| Delmar/Thomson Learning | c2000 | USA, Albany, NY | xxiv, 432 sidor. ill. 24 cm | 978-0-7668-1415-8 |