Measuring customer satisfaction and loyalty - survey design, use, and statistical analysis methods
- Författare
- Bob E. Hayes
- (Bob E. Hayes.)
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| ASQ Quality Press | 2008 | Wisconsin, Milwaukee, Wis | xxiii, 287 sidor. ill. 24 cm | 978-0-87389-743-3 |
| ASQC Quality Press | cop. 1998 | USA, Milwaukee, Wis | xviii, 278 sidor. : ill., tab. 24 cm | 0-87389-362-X |
| ASQC Quality Press | cop. 1992 | USA, Milwaukee, Wis | xiii, 165 sidor. ill., diagr., tab. |