Moving forward in service quality research - measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link : working paper
- Författare
- A. Parasuraman
- (A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry)
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| MSI | 1994 | USA, Cambridge, Mass | 54 sidor. |