Perceived performance and disconfirmation of expectations as measures of customer satisfaction with information services in the academic library
- Författare
- Ruth Maddox Swan
- Genre
- theses
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| UMI Dissertation Services | cop. 1998 | USA, Ann Arbor, Mich | xiii, 200 sidor. : tab. |