Quality management in service organizations - an interpretation of the service quality phenomenon and a synthesis of international research
- Författare
- Evert Gummesson
- (Evert Gummesson.)
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| ISQA, International Service Quality Association in cooperation with The Service Research Center, CTF, University of Karlstad and Stockholm University | 1993 | USA, New York | xii, 274 sidor. ill. | |
| ISQA in coop. with the Service Research Center, CTF, University of Karlstad and Stockholm University | cop. 1992 | USA, New York | 277 sidor. : ill. |