The evolving role of customer focus in quality management - using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery
- Författare
- Andrea Birch-Jensen
- (Andrea Birch-Jensen.)
- Genre
- theses
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| Chalmers University of Technology | 2020 | Sverige, Göteborg | viii, 69 sidor. illustrationer | 978-91-7905-402-1 |